{"id":599,"date":"2025-03-14T11:48:28","date_gmt":"2025-03-14T11:48:28","guid":{"rendered":"https:\/\/equnique.se\/refund-and-return-policy\/"},"modified":"2026-05-13T17:19:24","modified_gmt":"2026-05-13T17:19:24","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/equnique.se\/en\/refund-and-return-policy\/","title":{"rendered":"TERMS AND CONDITIONS OF PURCHASE"},"content":{"rendered":"<\/p>\n<p><b>TERMS AND CONDITIONS FOR PRIVATE CUSTOMERS<\/b><b><\/b><\/p>\n<p><b>1. General<\/b><b><\/b><\/p>\n<p>These Terms and Conditions apply when you, as a private individual (\u201cthe Customer\u201d), place an order via <a href=\"http:\/\/www.equnique.se\">www.equnique.se<\/a>. By completing the order, you accept these Terms and Conditions. To shop with us, you must be at least 18 years old or have a guardian\u2019s approval.<\/p>\n<p><b>2. Prices and Payment<\/b><b><\/b><\/p>\n<p>All prices are stated in Swedish kronor (SEK) including VAT. For customers outside Sweden, prices may also be shown in Euro (EUR) excluding VAT. Customers outside Sweden are responsible for any customs duties, local taxes and VAT. Payment is made via Klarna, card, Swish or invoice. We reserve the right to change prices and correct any printing errors.<\/p>\n<p><b>3. Order Confirmation<\/b><b><\/b><\/p>\n<p>Once the order has been placed, an order confirmation will be sent to your email address. It is your responsibility to check that all details are correct. Contact us immediately if anything is incorrect.<\/p>\n<p><b>4. Delivery<\/b><b><\/b><\/p>\n<p>We offer delivery worldwide. Normal delivery time is 2\u20135 working days within Sweden and 5\u201310 working days to the rest of the world (local variations may occur). Shipping costs are calculated and shown at checkout. All deliveries are made from our warehouse in V\u00e4rnamo.<\/p>\n<p><b>5. Uncollected Packages<\/b><b><\/b><\/p>\n<p>If a package is not collected, it will be returned to us. You will then be charged for the return shipping plus a handling fee of 300 SEK.<\/p>\n<p><b>6. Right of Withdrawal<\/b><b><\/b><\/p>\n<p>You have a 14-day right of withdrawal under the Distance Contracts Act from the day you receive the goods. The item must be returned unused, in its original packaging and with all accessories. The return shipping cost is paid by you.<\/p>\n<p><b>Return address:<\/b> Scootboots c\/o Swedcirc AB, R\u00f6rl\u00e4ggarv\u00e4gen 7, 331 53 V\u00e4rnamo.<\/p>\n<p>Packages sent to a parcel locker or agent will not be collected by us.<\/p>\n<p><b>7. Complaints<\/b><b><\/b><\/p>\n<p>Under the Consumer Purchases Act, you have the right to complain about defective products within a reasonable time after discovering the defect, however no later than three years from delivery. Contact us at <a href=\"mailto:info@equnique.se\">info@equnique.se<\/a> before returning the item. Please enclose the order number, photos and a clear description of the fault. In the case of an approved complaint, we cover the return shipping cost.<\/p>\n<p><b>8. Processing of Personal Data<\/b><b><\/b><\/p>\n<p>We process your personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy on the website.<\/p>\n<p><b>9. Limitation of Liability<\/b><b><\/b><\/p>\n<p>We are not liable for damage caused by incorrect use of the products.<\/p>\n<p><b>10. Dispute Resolution<\/b><b><\/b><\/p>\n<p>Swedish law applies. Disputes shall first be resolved by agreement with our customer service. If we cannot reach an agreement, you may turn to the Swedish Consumer Disputes Board (ARN).<\/p>\n<p><b>11. Changes to the Terms<\/b><b><\/b><\/p>\n<p>We reserve the right to amend these Terms and Conditions. Changes will be announced on the website and take effect from the date of publication.<\/p>\n<p><b>\u00a0<\/b><\/p>\n<p><b>TERMS AND CONDITIONS FOR RESELLERS<\/b><b><\/b><\/p>\n<p><b>1. General<\/b><b><\/b><\/p>\n<p>These Terms and Conditions apply to companies (resellers) that purchase products from EQUNIQUE\u00ae for resale. Resellers must have a valid organisation number and be registered with the Swedish Companies Registration Office (Bolagsverket).<\/p>\n<p><b>2. Prices and Payment<\/b><b><\/b><\/p>\n<p>All prices are stated excluding VAT. Payment is made by invoice with a 14-day payment term or according to special agreement. Late payment will incur interest on arrears in accordance with the law. We reserve the right to adjust prices with 30 days\u2019 notice.<\/p>\n<p><b>3. Ordering and Shipping<\/b><b><\/b><\/p>\n<p>Orders are confirmed in writing. Shipping cost within Sweden is 160 SEK excl. VAT for orders under 5 000 SEK excl. VAT. Shipping costs outside Sweden are added and shown at checkout.<\/p>\n<p>Delivery and storage are handled by Tidsam AB.<\/p>\n<p><b>4. Delivery and Uncollected Packages<\/b><b><\/b><\/p>\n<p>Delivery is made from our warehouse in V\u00e4rnamo. For uncollected packages, the reseller will be charged return shipping plus a handling fee of 300 SEK.<\/p>\n<p><b>5. Transfer of Risk and Complaints<\/b><b><\/b><\/p>\n<p>Risk of the goods passes to the reseller upon delivery. Transport damage must be reported directly to the carrier upon receipt. Visible defects must be reported within 5 working days. Other complaints are handled in accordance with the Swedish Sale of Goods Act.<\/p>\n<p><b>6. Marketing and Trademarks<\/b><b><\/b><\/p>\n<p>The reseller may use EQUNIQUE\u00ae trademarks and images in its marketing but must follow our brand guidelines. These Terms and Conditions do not grant any exclusive rights.<\/p>\n<p><b>7. Force Majeure<\/b><b><\/b><\/p>\n<p>Both parties are exempt from liability in the event of circumstances beyond reasonable control (force majeure).<\/p>\n<p><b>8. Processing of Personal Data<\/b><b><\/b><\/p>\n<p>Personal data is processed in accordance with GDPR. For more information, see our Privacy Policy.<\/p>\n<p><b>9. Dispute Resolution<\/b><b><\/b><\/p>\n<p>Swedish law applies. Disputes shall first be resolved through negotiation. Otherwise, Swedish courts have jurisdiction.<\/p>\n<p><b>10. Changes to the Terms<\/b><b><\/b><\/p>\n<p>We reserve the right to amend these Terms and Conditions. Changes will be notified by email or on the website and take effect from the date of publication.<\/p>\n<p>\u00a0<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS FOR PRIVATE CUSTOMERS 1. General These Terms and Conditions apply when you, as a private individual (\u201cthe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-599","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/pages\/599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/comments?post=599"}],"version-history":[{"count":25,"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/pages\/599\/revisions"}],"predecessor-version":[{"id":3675,"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/pages\/599\/revisions\/3675"}],"wp:attachment":[{"href":"https:\/\/equnique.se\/en\/wp-json\/wp\/v2\/media?parent=599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}